Good Customer Service at a Sunnyvale Print Shop
We talk a lot these days about the deterioration of good old-fashioned customer service and how hard it is sometimes just to get a human being to talk to about an issue or problem.
We're happy to tell you that the old-fashioned customer service you crave is waiting and available at Express Printing & Graphics. Any business owner would be proud of how seriously our customer service representative Nathan takes his responsibility to enter your order perfectly. But I have reason to be extra proud, since Nathan also takes seriously his responsibility to give you what you need, not just what you order.
We describe our process to hire, train and enable our CSRs to handle almost everything. And on the rare occasion when they feel the need, they have immediate access to our General Manager Terry Doland who supervises his work and acts as an additional resource for ideas and problem-solving.
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