Express Printing and Graphics
  1205 Alderwood Avenue
Sunnyvale, CA 94089

Express Printing Sunnyvale
  Map and Directions
  Express Phone
(408) 400-0223 | Phone
  Express Fax
(408) 400-0267 | Fax
  Email Express Printing
sales@expressprintingusa.com
  Express Hours
Hours 8:30-5:00 Mon-Fri
  Express Shopping Cart

Imagine the Possibilities: Partnering with your Printer

Imagine the Possibilities:
Partnering with your Printer

Since our printing business was founded, we’ve had the chance to work with hundreds of customers ranging from those whose primary job is to buy or manage printing to those who rarely need to place an order. We’ve had our share of miraculous saves – those awe-inspiring times when despite an impossible deadline and less than optimal manufacturing circumstances, the job gets done and done right. We’ve also had a few misses, where no matter how hard we tried, things just kept going wrong.

We expect you’ve had the same range of experiences – those times when you felt immense gratitude to your printer for a job well done, as well as those times when despite everyone’s best intentions, the job was a disappointment. In this issue of in Printips, we’re going to share our observa­tions gleaned from our years of business transactions, on the best way to be totally satisfied with your printer.

A few fast facts about printers

Whether you think of us as a commercial printer, a digital print­er, a quick printer, a copy shop, a specialty printer, or printing vendor, this is what we do for you: we determine from talking to you what it is you need; we select the best way to meet your requirements; and we provide you with a price to do so. And because we want you as a repeat customer, we organize our cus­tomer service activities so you’ll have a pleasant buying experi­ence and our manufacturing processes so we can fill your orders efficiently and cost-effectively.

How to choose the right printer

So if all printers are doing the same thing, how do you know which one to buy from? Some how-to articles suggest you look at our equipment; others, our price; yet others, how long we’ve been in business or how many people we employ. While all those things are important, they are a necessary but not sufficient set of criteria. Taken together, they help you predict whether we have the capability and capacity to do your work, and whether you have necessary budget. But relying on those factors alone doesn’t address what we think is the most important basis for selecting a printer – the likelihood that you can build a relation­ship based on trust.

We mentioned earlier that over the years we’ve done business with many different kinds of customers. Based on that experi­ence, we’ve become pretty good at predicting who will select us as their printer and who will move on. We are most successful when our customer has

• a regular, recurring need for the kind of printing we do;
• a budget adequate for the printing specifications;
• the authority to place an order;
• the ability to cooperate with our manufacturing standards;
• adequate time to schedule production;
• a willingness to learn from us;
• good communication skills; and
• respect for us as printing professionals.

The more of these characteristics that are present, the higher the probability we can build the trusting relationship we seek.

What is a trusting relationship?

When we speak of a trusting relationship, we are describing an interaction between you and us that leads to mutual sat­isfaction – you’re satisfied because the job was delivered on time, as ordered, and at the agreed-upon price. We’re satis­fied because we have demonstrated our dependability. We believe it is an accumulation of dozens of these transactions that produces a trusting relationship.

Recall that there are three requirements for a trusting rela­tionship: you must need what we provide, and need it on a regular, recurring basis; we must know alternatives for pro­ducing the job and select the right one; and you must agree to the price we offer to complete the work.

The price we offer you is based on a combination of factors – the exact specifications of the job, the time available to complete it according to specifications, the capability of our equipment and staff for the specifications, and how much of our capacity the job requires. You may have had the experi­ence of asking several printers to quote using an identical set of specifications, and finding wide variation in price. Likely you found two quotations that were outliers – one very high and one very low – and the rest clustered together. You may have wondered how there could be such a difference between the highest and the lowest, or between the lowest and all the other quotations.

Although there can be many reasons, one possibility is relat­ed to the equipment needed to produce the job. Price is related to manufacturing capability – the lower the cost of production, the lower the price. Despite what some may claim, it is very rare to find one printing company that has one of every piece of equipment that could be used to pro­duce a job. Rather, the printing company is equipped for a well-defined scope of work. If your printing job fits within that scope of work, that fact will be reflected in the price.

From time-to-time, you may have a printing project that doesn’t fit well with our production capability. For example, an order of 2000 envelopes printed with your two-color logo fits well within our manufacturing capability. But if you are planning a direct mail marketing campaign and need 50,000 envelopes, it may be advantageous for both pricing and turnaround time, if we subcontract printing of the envelopes to a printer who specializes in envelope printing.

If we are in a trusting relationship with you, we may take this action without consulting you as part of our commit­ment to know alternate methods of production and select the right one for a particular job. The fact that you don’t know where the envelopes were printed is not material, for no matter where the printing takes place, we remain respon­sible for the job. That means we’re responsible for quality, timeliness and price, exactly as we would be if we had print­ed the job.

Remember, too, that all printers extend their manufacturing capability by forming relationships with trade vendors. Typically these are printing professionals who do one thing only. Some examples are printers who specialize in thermog­raphy (raised lettering); printers who add foil stamping or embossing to printed pieces; printers who manufacture envelopes; printers who manufacture presentation folders; binderies that make booklets or put covers on books. We have established these relationships precisely so we can be responsible for your entire job – not hand you printed sheets and send you somewhere else to have them folded or made into booklets.

We make it easy for you

Our goal always is to handle your printing orders so you are confident they will be delivered on time, as ordered, and at the agreed-upon price. We know you appreciate being able to trust us with your work, knowing we will choose the best production method for each particular job and that we will always be responsible for the final job, no matter where it is produced. Trust us on that.


Featured Product

News Feed
Twitter
  • Terrorism and Events: What Event Planners Need to Know https://t.co/qODnro7eJ2Sun Apr 30 14:59:08 2017
  • Terrorism and Events: What Event Planners Need to Know #eventmanagement https://t.co/WTRhjP7xDiSun Apr 30 14:59:06 2017
  • World Class Events and A.C.T (National) announce partnership to improve global event safety - Event Industry News https://t.co/TNa42cmIYbSun Apr 30 13:59:07 2017
  • XRobots' 3D printed VR LEGO gun shoots targets across two worlds https://t.co/o9l86c9jjoSun Apr 30 12:59:07 2017
  • XRobots' 3D printed VR LEGO gun shoots targets across two worlds #printingindustry https://t.co/If0Bu2cvQ5Sun Apr 30 12:59:05 2017
  • Sarawak goes global, again, with its most impactful campaign yet https://t.co/zmYsqLSwMqSun Apr 30 12:00:06 2017
  • Sarawak goes global, again, with its most impactful campaign yet #incentives https://t.co/g2CCM2QWBMSun Apr 30 12:00:05 2017
  • Social Media Pet Peeves; Tenacity vs. Reality. https://t.co/H5DwPhzR8fSun Apr 30 11:00:06 2017
  • Social Media Pet Peeves; Tenacity vs. Reality. #promotionalmerchandise https://t.co/ghllBZuGVlSun Apr 30 11:00:05 2017
  • How to Make the Most of Your Leftover Event Budget https://t.co/GmmOikhOIYSun Apr 30 10:00:06 2017
  • How to Make the Most of Your Leftover Event Budget #eventmanagement https://t.co/bTJhF7ESZESun Apr 30 10:00:04 2017
  • Some Tips About Screen Printing Shirts https://t.co/y3DxjkJ08lSun Apr 30 09:00:06 2017
  • Some Tips About Screen Printing Shirts #screenprinting https://t.co/F9TqQt5xb3Sun Apr 30 09:00:05 2017
  • McKinsey's Digital Capability Center opened in Beijing to keep China up-to-date with 3D printing and Industry 4.0 https://t.co/I2kj1WFbLKSun Apr 30 08:00:06 2017
  • Stealth Key is a 3D-printed titanium key that’s virtually impossible to copy https://t.co/LEdxXWECCPSun Apr 30 07:00:06 2017
  • Stealth Key is a 3D-printed titanium key that’s virtually impossible to copy #printing https://t.co/IEw4bfl7BKSun Apr 30 07:00:04 2017
  • Inkjet Summit 2017: Some Direct Mail Insights You Need to Know - Printing Impressions https://t.co/zeza1nuaBKSun Apr 30 06:00:06 2017
  • Inkjet Summit 2017: Some Direct Mail Insights You Need to Know - Printing Impressions #printing https://t.co/D8pGnARt11Sun Apr 30 06:00:04 2017
  • The Industry Celebrates Promotional Products Work! Week https://t.co/a62egksTO4Sun Apr 30 05:00:14 2017
  • The Industry Celebrates Promotional Products Work! Week #promotionalmerchandise https://t.co/AT6V0bKal3Sun Apr 30 05:00:09 2017
  • UK couple seeks 3D printed prosthesis for adopted dog who was shot and brutalized https://t.co/danEMtZ8R6Sun Apr 30 04:00:14 2017
  • UK couple seeks 3D printed prosthesis for adopted dog who was shot and brutalized #printingindustry https://t.co/UEwB6DcpuuSun Apr 30 04:00:10 2017
  • Slido hosts TEDxEastEnd founder at new event series, Slido.Interact - Event Industry News https://t.co/DftzmHOCm1Sun Apr 30 03:00:14 2017
  • Slido hosts TEDxEastEnd founder at new event series, Slido.Interact - Event Industry News #eventmanagement https://t.co/YUAHnMy8m3Sun Apr 30 03:00:10 2017
  • Swiss scientists combine 3D printing and electroplating to create molecular beam-splitter https://t.co/rlQoIRRi9VSun Apr 30 02:00:15 2017
  • Swiss scientists combine 3D printing and electroplating to create molecular beam-splitter #printingindustry https://t.co/5zRQ7NgndiSun Apr 30 02:00:12 2017
  • SpotMe selected as a 2017 Red Herring Top 100 Europe Winner - Event Industry News https://t.co/bxaovha4p8Sun Apr 30 01:00:15 2017
  • SpotMe selected as a 2017 Red Herring Top 100 Europe Winner - Event Industry News #eventmanagement https://t.co/PVY7w7EKwzSun Apr 30 01:00:10 2017
  • Creating a Better Vegas for Meetings https://t.co/9VnQxkBpTYSat Apr 29 19:59:12 2017
  • Creating a Better Vegas for Meetings #incentives https://t.co/afrHSRLOm8Sat Apr 29 19:59:05 2017
  • Report: Why Meetings and Conventions Should Be Used to Drive Economic Growth https://t.co/lVMkwHkNwVSat Apr 29 18:59:06 2017
  • Report: Why Meetings and Conventions Should Be Used to Drive Economic Growth #tradeshows https://t.co/ukvvv8MbCcSat Apr 29 18:59:05 2017
  • 7 Tips for Adding a Consumer Day to Your Trade Show https://t.co/4lgwhW2R8FSat Apr 29 17:59:08 2017
  • 7 Tips for Adding a Consumer Day to Your Trade Show #tradeshows https://t.co/fhJ4Pae1aCSat Apr 29 17:59:06 2017
  • 3D WASH: empowering developing communities with solar-powered 3D printing & recycled plastic https://t.co/CoTfSa9jqoSat Apr 29 16:59:07 2017
  • 3D WASH: empowering developing communities with solar-powered 3D printing & recycled plastic #printingindustry https://t.co/a585frRUi3Sat Apr 29 16:59:05 2017
  • 10 of the Hottest Promotional Products for Summer 2017 https://t.co/IwNhgYtV4ISat Apr 29 15:59:06 2017
  • 10 of the Hottest Promotional Products for Summer 2017 #promotionalmerchandise https://t.co/dbGfD4PJceSat Apr 29 15:59:05 2017
  • Great Britain tour for printing bike https://t.co/8FMfGJZMQ1Sat Apr 29 14:59:07 2017
  • Great Britain tour for printing bike #printing https://t.co/Uxv85fyiiBSat Apr 29 14:59:06 2017
  • 3D Systems and United Therapeutics team up to develop 3D bioprinted lung scaffolds https://t.co/Fe79ZlvhygSat Apr 29 13:59:07 2017
  • 3D Systems and United Therapeutics team up to develop 3D bioprinted lung scaffolds #printingindustry https://t.co/zn2Rq1XVdASat Apr 29 13:59:05 2017
  • 5 Steps to Perfect International Event Planning https://t.co/ps1ADJ64PTSat Apr 29 12:59:07 2017
  • 5 Steps to Perfect International Event Planning #eventmanagement https://t.co/QZnMCEyIw8Sat Apr 29 12:59:05 2017
  • Inspiring 10-year-old girl plays violin with help of a 3D printed prosthetic arm https://t.co/tsfoZeZcyySat Apr 29 12:00:08 2017
  • Inspiring 10-year-old girl plays violin with help of a 3D printed prosthetic arm #printingindustry https://t.co/zZe1IJVbKsSat Apr 29 12:00:06 2017
  • Webinar: Trend Tracker - Technologies that Excite, Engage & Inform https://t.co/evp6pOgmCKSat Apr 29 11:00:06 2017
  • Webinar: Trend Tracker - Technologies that Excite, Engage & Inform #tradeshows https://t.co/MgGDzyhmKSSat Apr 29 11:00:05 2017
  • Markforged's '3D print farms' could be future of large-scale digital metal manufacturing https://t.co/MmTok1ASNOSat Apr 29 10:00:07 2017
  • Markforged's '3D print farms' could be future of large-scale digital metal manufacturing #printingindustry https://t.co/YhWSdDlZidSat Apr 29 10:00:05 2017
  • MIT & Neri Oxman's giant 3D printing construction robot fabricates 50-ft-diameter dome https://t.co/USt1hNqfg6Sat Apr 29 09:00:06 2017
  • MIT & Neri Oxman's giant 3D printing construction robot fabricates 50-ft-diameter dome #printingindustry https://t.co/irVgXmgOHuSat Apr 29 09:00:06 2017
  • 5 Ways Configurable Interactive Trade Show Games Offer Better Value Than Custom Development - SocialPoint... https://t.co/jvcjGkrkk3Sat Apr 29 08:00:06 2017
  • 5 Ways Configurable Interactive Trade Show Games Offer Better Value Than Custom Development - Social #tradeshows https://t.co/sNyDzzEkWoSat Apr 29 08:00:05 2017
  • MIT Rocket Team successfully tests nylon 3D printed rocket motor https://t.co/LJHPODXw9OSat Apr 29 07:00:07 2017
  • MIT Rocket Team successfully tests nylon 3D printed rocket motor #printingindustry https://t.co/WYGl4FYyPDSat Apr 29 07:00:05 2017
  • Boosting Real Estate Market Growth Through Promotional Products / OutstandingBranding https://t.co/omCuUjK0GZSat Apr 29 06:00:08 2017
  • Boosting Real Estate Market Growth Through Promotional Products / OutstandingBranding #promotionalmerchandise https://t.co/AeTyqYqfNrSat Apr 29 06:00:06 2017
  • Advancing the digitisation of manufacturing with EOS, 3YOURMIND and Deutsche Bahn https://t.co/OOstR9K5RZSat Apr 29 05:00:15 2017
  • Advancing the digitisation of manufacturing with EOS, 3YOURMIND and Deutsche Bahn #printing https://t.co/Jfxi7sAtIySat Apr 29 05:00:11 2017
  • It’s Here! The HP MJF Printer Is Open for Early Access Signups - Shapeways Magazine https://t.co/USp0WvszA7Sat Apr 29 04:00:16 2017
  • It’s Here! The HP MJF Printer Is Open for Early Access Signups - Shapeways Magazine #printing https://t.co/Qkf9DoY6A5Sat Apr 29 04:00:11 2017
  • Michigan Tech studies 3D printing metal composites with Lulzbot, ColorFabb and Proto Pasta https://t.co/KEqjnVlvWkSat Apr 29 03:00:14 2017
  • Michigan Tech studies 3D printing metal composites with Lulzbot, ColorFabb and Proto Pasta #printing https://t.co/nPLbjIPAh8Sat Apr 29 03:00:11 2017
  • PostProcess Technologies raises $4M to accelerate 3D printing surface finishing systems https://t.co/WvpTYxBsokSat Apr 29 02:00:14 2017
  • PostProcess Technologies raises $4M to accelerate 3D printing surface finishing systems #printingindustry https://t.co/YErAhS9JoYSat Apr 29 02:00:10 2017
  • How to Tell Your Trade Show Story with a Page-Turning Press Kit https://t.co/4zfy5wtHZsSat Apr 29 01:00:15 2017
  • How to Tell Your Trade Show Story with a Page-Turning Press Kit #tradeshows https://t.co/uyijFLnOpASat Apr 29 01:00:11 2017
  • Port of Rotterdam's RAMLAB unveils its first 3D printed ship component in partnership with Autodesk https://t.co/P51QP4REjyFri Apr 28 19:59:07 2017
  • Special Report: Best Places to Work in Events 2017 https://t.co/4FHNHaGzOjFri Apr 28 18:59:07 2017
  • Special Report: Best Places to Work in Events 2017 #incentives https://t.co/XoVjeXlrttFri Apr 28 18:59:05 2017
  • German Industrial Group Thyssenkrupp to Launch 3D Printing Center in September | All3DP https://t.co/nHhDZ0wbzfFri Apr 28 17:59:07 2017
  • German Industrial Group Thyssenkrupp to Launch 3D Printing Center in September | All3DP #printingindustry https://t.co/CtuSq0FASFFri Apr 28 17:59:06 2017
  • Planners’ Essential Summer Reading List | Smart Meetings https://t.co/fWbMF6gA3iFri Apr 28 16:59:07 2017
  • Planners’ Essential Summer Reading List | Smart Meetings #meetingplanning https://t.co/HKa42UulIaFri Apr 28 16:59:05 2017
  • 5 U.S. Cities on the Rise for Meetings and Events https://t.co/9zegLhsaopFri Apr 28 15:59:08 2017
  • 5 U.S. Cities on the Rise for Meetings and Events #tradeshows https://t.co/mcFoClpoRSFri Apr 28 15:59:07 2017
  • Trade Show Tips: Should You be Selling, Networking or Both? https://t.co/UtBps51CJRFri Apr 28 14:59:07 2017
  • Trade Show Tips: Should You be Selling, Networking or Both? #tradeshows https://t.co/ZuGYVxJKtIFri Apr 28 14:59:06 2017
  • Type A Machines improves Series 1 Pro 3D printer with BuildTak FlexPlate & Adaptive Auto-Leveling https://t.co/btCNefTknWFri Apr 28 13:59:07 2017
  • Type A Machines improves Series 1 Pro 3D printer with BuildTak FlexPlate & Adaptive Auto-Leveling #printingindustry https://t.co/4Tue6oYzLTFri Apr 28 13:59:06 2017
  • Step by Step: How To Screen Print On Wood | Ryonet Blog https://t.co/Ajp5xRZDMkFri Apr 28 12:59:08 2017
  • Step by Step: How To Screen Print On Wood | Ryonet Blog #screenprinting https://t.co/NDkAkcsyCTFri Apr 28 12:59:06 2017
  • State Spotlight: Franchise Opportunities In Arizona https://t.co/xNscDBuCSPFri Apr 28 11:59:07 2017
  • State Spotlight: Franchise Opportunities In Arizona #promotionalmerchandise https://t.co/sibC41GQULFri Apr 28 11:59:06 2017
  • Prodways, Safran partner to create inorganic 3D printing materials; Prodways IPO subscription starts tomorrow https://t.co/8yHl6sjWTzFri Apr 28 10:59:07 2017
  • EOS & 3YOURMIND's AMPI tool automatically identifies parts suitable for 3D printing https://t.co/5yUJlHzduRFri Apr 28 09:59:08 2017
  • EOS & 3YOURMIND's AMPI tool automatically identifies parts suitable for 3D printing #printingindustry https://t.co/ofUTAdAponFri Apr 28 09:59:06 2017
  • 12 Ways To Add Fun To Serious Events https://t.co/KefgzUsCvpFri Apr 28 08:59:08 2017
  • 12 Ways To Add Fun To Serious Events #eventmanagement https://t.co/QqWbpfijvXFri Apr 28 08:59:06 2017
  • Event Planners: Say Yes To Automation https://t.co/BCX1ZvSQcJFri Apr 28 08:00:08 2017
  • Event Planners: Say Yes To Automation #eventmanagement https://t.co/nFgmeq1YOIFri Apr 28 08:00:06 2017
  • Siemens joins Adidas SPEEDFACTORIES project for custom 3D printed sportswear https://t.co/GWijmffHsbFri Apr 28 07:00:08 2017
  • Siemens joins Adidas SPEEDFACTORIES project for custom 3D printed sportswear #printingindustry https://t.co/58WB1q6j87Fri Apr 28 07:00:08 2017
  • How The Event Industry Will Evolve in the Next 20 Years https://t.co/3A190fgxWIFri Apr 28 06:00:09 2017
  • How The Event Industry Will Evolve in the Next 20 Years #eventmanagement https://t.co/CPCWNazqnoFri Apr 28 06:00:07 2017
  • Imagine! Express and CIDI Find Profitable Signage Growth with EFI https://t.co/4e7VXIuinGFri Apr 28 05:00:17 2017
  • Imagine! Express and CIDI Find Profitable Signage Growth with EFI #printing https://t.co/ngXPPq9ozmFri Apr 28 05:00:11 2017
  • German steelmaker Kloeckner acquires 10% stake in 3D printing company BigRep https://t.co/jOA1SZwoZaFri Apr 28 04:00:16 2017
  • German steelmaker Kloeckner acquires 10% stake in 3D printing company BigRep #printingindustry https://t.co/sBfSupw5dYFri Apr 28 04:00:12 2017